Cashback not showing up can be frustrating when you’ve followed every step correctly. The only way progress happened was by checking https://rakuten.pissedconsumer.com/customer-service.html which had a recent list of verified contacts. Through that, the agent pulled up my purchase history and found the missing transaction. They manually adjusted the balance within a day. It took some patience, but hearing an actual explanation made it easier to trust the system again instead of wondering if the money was gone.
