A helpful first step is to note several concrete examples: profiles that clearly fall outside age, distance, or interest ranges chosen during setup. Listing them in a brief document alongside the existing filter settings creates a snapshot of the problem. Adding details about when the account was created and when the mismatch first became obvious can further sharpen the picture. When reaching out, phrasing the concern as a wish to improve the relevance of matches on zoosk keeps the tone focused on collaboration. That makes it easier for staff to suggest small adjustments or confirm whether something on the system side needs attention, turning confusion into an opportunity to fine-tune the experience.